Essential Information

Essential Information

Booking & Cancellation Policy

Appointments can be made by telephone or via our 24/7 live booking app. To make a booking we will require credit card details to secure your appointment.

If you arrive late for an appointment we will do everything we can to accommodate you but your treatment time may have to be reduced to avoid disrupting other clients.

We request a minimum of 24 hours notice or a charge of 50% of the treatment cost will be required, if we cannot allocate your booking to another client. Non attendance will be charged in full. Unfortunately no future bookings will be accepted if outstanding cancellation fees are unpaid.

Gift Vouchers

Gift vouchers are available from reception. Vouchers can be redeemed against a variety of treatments and products. Please note that vouchers are non refundable and are valid for a period of twelve months from the date of purchase.


Treat yourself and we’ll treat you!

For every £1.00 spent on full price treatments we will reward you with 1 Treatcard point and you earn double points for all product purchases at Essential Therapie. Once you have accrued enough points on your cards you can redeem them against treatments that you haven’t tried before. The Treatcard is linked to our online booking system, which automatically adds your points for you.

Share the Love

  • When you recommend a friend to Essential Therapie, we will reward your Treatcard with 50 extra points after their visit.
  • Write a review after your visit and we will reward you with 20 extra points.

How to book your treatment at Essential Therapie

Call City: 020 7353 1895

Canary Wharf: 020 7538 3425

Book using our Mobile Phone App 24/7

Download our friendly FREE app, it’s the easiest way to book an appointment when you’re on the go.